FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you Submit Order.

What is the minimum quantity I can order?

Each product has a different minimum quantity and the minimum quantity which will be advised per item.

Can I order different quantities to those shown?

As long as the quantity is above the minimum listed then any volume can be ordered. The quantities shown are merely price break levels.

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design please contact Fluid Branding at [email protected]

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to [email protected]

I have an event date that is closer than the delivery lead time stated, what can I do?

Please contact Fluid Branding at [email protected] and they will confirm if it is possible.

I would like to know how my order is progressing, how do I find out?

Please contact Fluid Branding at [email protected] and they will look into your request.

How do I obtain log-in and password information?

Please click here to register.

Can Fluid Branding dispatch to multiple countries?

Yes! We can ship orders globally and can even ship part orders to multiple global destinations. Please contact Fluid Branding at [email protected] for further information.

I want my order delivered to an address not available. What can I do?

Please contact Fluid Branding at [email protected] and they will look into your request.

Will I have to pay for customs duties?

We despatch all orders with duties paid so you will not have to pay for anything further. Should you be contacted by the courier for payment, please contact Fluid Branding at [email protected] and they will investigate further.